Reference

acong 308 Privacy Policy For Indonesia

acong 308 Privacy Policy explains what we collect when you open an account, sign in from a mobile browser, use DANA or QRIS, and contact our support desk.

Account dataWallet recordsCookie choicesAccess requests
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acong 308 acong 308 Privacy Policy For Indonesia
CONTACT ROUTES

Where To Ask About Privacy Policy

A clear contact route helps you resolve a data question without sending payment details through random channels.

Account help Ask us to confirm the personal data linked to your acong 308 account, including your phone verification status. Send the request from the signed-in account path where possible, so we can compare the request with the account record before discussing private details.
Wallet status For a DANA, OVO, GoPay or QRIS record, share the transaction reference, date and wallet name through the cashier support path. We use those details to locate the status without asking you to disclose a wallet PIN or full authentication secret.
Privacy request Ask for a copy, correction or deletion assessment through account support. We may request an account step or phone check before acting, because a privacy response must reach the person connected with the record rather than an unrelated contact.
DATA CONTROL

What Our Privacy Handling Covers

We handle privacy requests as account tasks, not as general lobby questions. Our process separates identity checks, wallet status and device activity so a request about one record does not expose another.

Account details

We may collect your contact details, phone verification result and sign-in identifiers to create and protect your account. We use these fields for account access and support matching, not as a substitute for your wallet credentials.

Device signals

A mobile browser or desktop session can provide device and connection signals used to detect unusual access, keep the session working and investigate account security questions. These signals are assessed alongside the account record when a request needs checking.

Cookie settings

Cookies can retain a language or session choice and help us see whether a page is operating correctly. Your browser provides controls for removing or restricting them; changing those settings may affect how the account path remembers your choices.

Account security

Phone verification is an account step before access, and we may ask for a matching detail when handling a sensitive request. Never send a wallet PIN, password or one-time code in a support message.

Record retention

We retain account, support and transaction records only for the period needed to operate the account, investigate disputes, protect access or meet applicable duties. A deletion request is assessed against those needs before we confirm the result.

Policy changes

If this Privacy Policy changes, we will place the updated wording on this page and show the effective date with it. Check the page before opening an account or changing wallet details, especially where local law affects access.

Privacy Policy Questions About Your Account

These Privacy Policy answers address the searches we most often expect before account access: what we collect, why wallet records appear, how cookies work and where to send a request. They are written for the acong 308 account path in Indonesia, including mobile access and local payment references. If your question is not covered, use the account help route rather than posting private details in an open channel.

It covers account details, phone verification, sign-in and device signals, cookies, support messages and payment status records. It also explains retention, security requests and how to ask for access or correction. Eligibility and access depend on local law, so the policy should be read with that condition.

Those wallet names describe records that can appear when you use a local payment route. We need the status and reference to match an event to your account, but we do not need your wallet PIN. Bank transfer and virtual account records are handled through the same account-matching purpose.

Yes. Send a request through account help from the signed-in account path where possible. We may ask for phone verification or another matching account step before releasing a copy, because the request must be checked against the person connected with the record.

Contact account support and identify the field that needs correction, such as a contact detail or phone verification record. Include only the details needed to locate your account. We will assess the request, update the record where appropriate and tell you if another check is needed.

Send a deletion request through the privacy contact route. We first check the account and assess whether a record must remain for security, dispute handling or legal duties. If retention applies to part of the data, we will explain that limitation rather than treating every record alike.

Yes. The same policy applies when you sign in from a phone or desktop browser. We may process device and connection signals to protect the session and investigate unusual access. Your browser also controls cookies, so its settings can change how preferences are remembered.

A data request does not automatically determine account eligibility. We handle the request separately from access decisions, while eligibility depends on local law and account security checks. If a request affects a record needed for security or payment matching, we will explain the practical effect before action.

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